Inside Sales Representative (German-speaking Market)

**Job title:**
Inside Sales Representative (German-speaking Market)

**VN:**
3033

**Location:**
Remote in Germany
or Austria

**Short description:**

Are you passionate about building long-term customer relationships rather than making cold sales calls? Join Hexagon's Production Software division and become the first dedicated Inside Sales Representative for the German market.

This newly created position is a key investment in one of our largest European markets. Working closely with our External Sales Manager, you'll proactively support existing customers, manage software maintenance renewals, identify new opportunities within your customer portfolio, and help customers get the most value from our industry-leading AlphaCAM software.

If you enjoy speaking with customers, taking ownership of your own portfolio, and making a measurable commercial impact, this role offers an excellent opportunity to grow your career within an international technology company.

**Why This Role Matters**

Germany represents one of Hexagon's largest opportunities within the Production Software business. By creating this dedicated Inside Sales Representative position, we're investing in stronger customer relationships, improved service levels and future business growth. This is an exciting opportunity to help shape the future of our German market while building a rewarding career with a global technology leader.

**Tasks in detail:**

As the Inside Sales Representative for Germany and Austria, you'll become the primary point of contact for many of our existing AlphaCAM customers. Your responsibilities will include:

- Managing Software Maintenance Agreement (SMA) renewals and helping customers maintain their software investment.
- Re-engaging customers whose maintenance agreements have lapsed.
- Responding to customer enquiries via phone and email.
- Building strong relationships with existing customers across Germany and Austria.
- Identifying opportunities for additional software, training and services.
- Coordinating customer activities with the External Sales Manager.
- Arranging functional training and supporting customer success initiatives.
- Preparing quotations and maintaining accurate customer information in Salesforce CRM.
- Working proactively to ensure customers receive an outstanding experience throughout their journey.

**Requirements:**

**Essential**

- Fluent German and good working English.
- Previous experience in inside sales, customer service or account management or customer success.
- Excellent communication skills and confidence speaking with customers by phone.
- Strong organisational skills with the ability to manage multiple customer relationships.
- Self-motivated, proactive and able to work independently.
- Reliable with a stable employment history.
- A collaborative mindset and ability to work closely with colleagues.

**Desirable**

- Experience in telesales or phone-based customer support.
- Experience working with SME customers.
- Knowledge of the woodworking, joinery, manufacturing or construction industries.
- Experience with AlphaCAM or similar CAD/CAM or manufacturing software.
- Familiarity with Salesforce CRM or similar CRM systems.

**Why Join Hexagon?**

- Brand-new role with the opportunity to shape customer success in Germany.
- Competitive compensation package including commission
- Remote working with flexibility to be based anywhere in Germany or Austria
- Established customer base – work with hundreds of existing customers rather than relying on cold calling.
- True partnership with an experienced External Sales Manager in a collaborative inside-outside sales model.
- International environment with support from experienced colleagues across Europe.
- Make a real impact by helping grow a strategically important market for Hexagon.