Are you fluent in
**German**
and passionate about delivering outstanding customer service? Join an international team in Porto, Portugal, where you'll support customers using innovative medical devices while developing your career in a dynamic and multicultural environment.


**Location:**
Porto, Portugal (Onsite)


**About The Role**
As a
**Customer Service Representative**
, you will be the first point of contact for customers, providing professional and efficient support in both
**German**
and English. You'll handle customer inquiries, resolve issues, and ensure every interaction delivers an excellent customer experience.


Please note that
**relocation support is not provided**
for this position. Candidates should already have the legal right to work in Portugal or be willing to relocate to Porto independently at their own expense.


**Key Responsibilities**

- Provide customer support via phone, email, and chat.
- Assist customers with product and service-related inquiries.
- Resolve customer issues efficiently while maintaining high-quality service standards.
- Accurately document customer interactions and update internal systems.
- Deliver a positive customer experience with every interaction.

**What We're Looking For**

- Fluent German (C1/C2).
- Good English skills (B2 or higher).
- Strong communication and interpersonal skills.
- Customer-focused mindset with excellent problem-solving abilities.
- Ability to work onsite in Porto, Portugal.
- Comfortable working in a rotating 24/7 schedule, including occasional night shifts.

**What We Offer**

- €1,100 gross per month, paid over 14 salaries.
- Attendance bonus of €150 (paid over 11 months).
- Full-time employment.
- Paid training.
- International and multicultural working environment.
- Career development opportunities.

**Work Schedule**

- Rotational shifts.
- Monday to Sunday (24/7 operation).
- Two rotational days off.
- Occasional night shifts (22:00–07:00).

If you're ready to build your career in an international environment and make a real impact through exceptional customer service,
**APPLY NOW!**