**Key Responsibilities**
Serve as the primary point of contact for German-speaking customers via phone, email, and chat


Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)


Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores


Document customer interactions clearly and accurately within CRM systems


Escalate complex cases to relevant internal stakeholders when required


Follow internal policies, quality standards, and compliance requirements


Actively contribute to process optimization and customer experience improvement initiatives


**Required Qualifications**
Native or near-native fluency in German (spoken and written)


Good command of English for internal communication


Previous experience in customer service, contact center, or client-facing roles is preferred


Strong problem-solving and communication skills


Ability to work in a structured, KPI-driven environment


High level of professionalism, reliability, and customer orientation


Open to relocation and on-site work


**What We Offer**
Competitive salary package


Performance bonus


Structured onboarding and continuous training programs


International and multicultural working environment


Career development and internal mobility opportunities


Stable, long-term employment in a growing organization


**Relocation support**
may be provided in line with company policy


Possible to have signing bonus up to 2500 EUR


**Additional Information**
Working hours may vary based on business needs


The candidates must be EU citizen or have a work permit to work in the related country